These Terms & Conditions apply to all orders placed via www.yougetsmile.com, operated by:

Zyntra BI Solutions FZ-LLC
Compass Building, Al Shohada Road
Al Hamra Industrial Zone – Free Zone
Ras Al Khaimah, United Arab Emirates (UAE)
Email: support@yougetsmile.com

By placing an order on our website, you agree to these Terms & Conditions in their version valid at the time of purchase.

1. Scope

These Terms apply to all purchases made through our online store. Any deviating terms proposed by the customer shall not apply unless expressly agreed in writing.

2. Our Role

Zyntra BI Solutions FZ-LLC operates this website as a technical and marketing service provider.

The sale of products, contractual obligations towards customers, invoicing, payment processing, and fulfilment responsibilities are undertaken by the respective merchant or supplier identified during the checkout process.

Zyntra BI Solutions FZ-LLC does not act as the seller of goods but provides website operation, marketing support, customer communication, and technical infrastructure services.

Products offered on this website may be sourced from selected manufacturing and fulfilment partners who are responsible for product quality, warranty obligations, and statutory consumer rights.

Customer rights remain fully protected under applicable consumer protection laws.

3. Contract Formation

Product listings on our website do not constitute a legally binding offer.

By clicking “Buy now”, you submit a binding purchase offer.

Order confirmation emails are acknowledgements only.

A contract is concluded once the order is confirmed or dispatched.

4. Prices & Payment

All prices shown are final prices and include applicable taxes where required by law.

Shipping costs (if applicable) are shown at checkout before you complete your order.

Available payment methods include:

Credit & debit cards (Visa, Mastercard, etc.)
PayPal
Apple Pay, Google Pay, Shop Pay
Other methods supported by Shopify Payments

Payments are charged immediately upon order completion.

5. Shipping & Delivery

Orders are shipped via trusted international carriers.

Estimated delivery times (unless otherwise stated on the product page):

UK: 3–5 working days
Europe: 4–6 working days
USA: 6–9 working days
Rest of the world: 7–12 working days

Delivery times include processing (1–2 working days).

Delays caused by customs, force majeure or carriers do not give rise to compensation claims.

6. Shipping Fees (UK) & International Delivery

United Kingdom (Tracked Delivery):

  • Free shipping on orders over £24.90

  • £2.95 shipping fee for orders below £24.90

International Delivery:
We ship internationally with tracked delivery. Shipping costs and any applicable offers (e.g., free shipping promotions) are displayed at checkout before you complete your order.

7. Retention of Title

Goods remain the property of the supplier until full payment has been received.

8. 30-Day Returns Policy

We offer a 30-day return policy, starting from the day you receive your order.

To be eligible:

Items must be unused and in original condition
Original packaging should be intact
Returns must be requested via email before sending

Email: support@yougetsmile.com

9. Right of Withdrawal (EU Consumers)

EU consumers have a statutory 14-day right of withdrawal, in accordance with EU consumer law.
Details are provided in the Withdrawal Policy below.

10. Refunds

Approved refunds will be issued within 14 days of receiving the returned item or proof of return.
Refunds are made using the original payment method.

We reserve the right to withhold refunds until goods are returned or shipping proof is provided.

11. Exclusions

The right of withdrawal does not apply to:

Personalised or custom-made products
Hygiene or health products once opened
Digital content once access has begun with consent

12. Liability

We are liable for damages only in cases of intent or gross negligence.

No liability is assumed for:

Delays caused by carriers or customs
Improper use of products
Manufacturer-related defects beyond legal obligations

13. Intellectual Property

All website content is protected by copyright.
Any unauthorised use is prohibited.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.
Mandatory consumer protection laws of your country remain unaffected.

Jurisdiction: Ras Al Khaimah, UAE, unless consumer protection laws provide otherwise.

15. Final Provisions

If any provision is found invalid, the remaining provisions remain unaffected.
Updated Terms take effect upon publication on the website.